Coronavirus [COVID-19] and Independent

Masks are required in-branch and we wear masks to protect our great members! We are continuing to work hard every day to keep our members and staff safe. We wear our masks to protect you and ask that you remember to wear your mask, respect social distancing, and wash your hands frequently.

We are all in this together and must fight to do all we can to keep each other safe. Mask up Hoosiers! Keep fighting to stop the spread of COVID!

UPDATE: 9-30-2020 - Stage 5 'Back On Track' still has Independent undercover

Governor Eric J. Holcomb announced that he will advance the state to an updated version of the Stage 5 'Back On Track' Indiana plan and extend the state’s face covering mandate until at least Oct. 17. Although Local governments and businesses may impose more restrictive guidelines that extend well beyond that date.

“Indiana continues to experience steady health indicators as Hoosiers change their habits to wash our hands more, practice social distancing, and wear face coverings. This allows us to continue to get Indiana Back on Track, and I urge Hoosiers to keep up their vigilance, especially as the days get cooler, so schools and businesses can remain open,” Gov. Holcomb said during his latest COVID-19 press conference.

Under this adjusted Stage 5, Independent will continue to have face coverings remain a requirement, as well as continue to practice social distancing.

We have great members and staff, and it is our aim to continue to keep everyone as safe and healthy as possible. We thank everyone for their continued efforts to help us help you by following the recommended safety guidelines.

UPDATE: 8-11-2020 - Coronavirus COVID-19 precautions still in effect. We are here for you.

We would like to thank all of our great members for their continued patience, and understanding as we continue to be closely following the recommendations from Indiana Governor Holcomb. As a reminder, masks are required, social distancing is still very important. We are limiting the numbers of members at any one time in our lobby to help maintain a safe environment for our members, and our staff. If you are concerned, we encourage you to make an appointment to assure we can give you the attention you need to conduct your business and be safe. We also encourage you to take advantage of our electronic services. Our services offer you full access to your accounts and are the safest way to continue to social distance.

• Drive-Through Service

• ATM services, ATM deposits, and night deposits

• Online Virtual Branch, which will allow you to pay bills, view statements, and transfer funds

• Our website allows you to apply for loans, make loan payments, and contact us

• Our mobile app gives you account access and management tools -including now Mobile Deposit

• 24/7 Audio Response Teller. Dial 765-649-9271 then press 2.

Please communicate with us if you are having issues with loan payments, any of our electronic services, or in filling out any online forms. Again, we thank our great members for supporting and respecting our guidelines in these ongoing, unprecedented times.

UPDATE: 3-30-2020 - Coronavirus COVID-19 Readiness. We are still here to help you.

You and your family may be worried about the coronavirus disease (COVID-19), but the leadership at Independent Federal Credit Union wants you to know we are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere, because, at its core, our credit union is not a building or a business, it’s people unified for a common goal.

Your money is safe and insured. There are a lot of things to worry about these days, but the safety of your money in your credit union isn’t one of them.  Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000.  There is no risk of keeping money in your account, but there are countless risks to holding cash.     

COVID-19 has canceled, postponed, and slowed down much of American life, but the nation’s financial system operations are still strong. You can meet nearly all of your financial needs without leaving your home. If you do not have it on your mobile phone, now is a good time to download our app, or sign up for online access. You can transfer and deposit money, and pay bills through your debit card, credit card, or electronic transfer. 

If you’ve been impacted by this pandemic, our staff is dedicated to working with and helping you through these uncertain times. Now, more than ever, we are here to support our members. Click on our loans tab, then click on COVID-19 Relief to learn more about available options to help you through the financial hardship COVID-19 may have caused.

We’re here and we've got you. Contact us via our website contact page, or call us at 765-649-9271 with any questions or concerns you may have. You can also stay up-to-date by visiting our Facebook page; or visit and follow us on Instagram - @independentcreditunion.

UPDATE: 3-25-2020 - COVID-19 Relief Loans and financial assistance now available. We understand these are unprecedented and uncertain times. This virus has not only put a financial strain on our community, the economy but most importantly YOU. Our loan experts have put together some options to help get you through these tough times. If you have been affected by the coronavirus, and are experiencing financial difficulty, then we are here to help. We've got you. Visit our COVID-19 Relief Loan page for information on specific options immediately available.

UPDATE: 3-16-2020 - LOBBY CLOSED. DRIVE-UP Services OPEN. Due to the coronavirus pandemic, and for the health and safety of our members and staff, we have decided to close our lobby. Our lobby will remain closed until further notice, as we monitor recommended health and safety guidelines. Please note that our drive-up services will remain OPEN and unaffected. We are still answering phones to help you conduct your financial business.

You will continue to have 24/7 access to your accounts via the following:

• ATM services, ATM deposits, and night deposits

• Online Virtual Branch, which will allow you to pay bills, view statements, and transfer funds

• Our website allows you to apply for loans, make loan payments, and contact us

• Our mobile app gives you account access and management tools

• 24/7 Audio Response Teller. Dial 765-649-9271 then press 2.

We understand these are unprecedented times, and times of uncertainty. Your health and wellness, as well as that of our staff, are our top priority. We thank you in advance for your patience and understanding while we take steps to assure everyone's safety.

3-13-2020:  As concerns mount regarding the coronavirus [COVID-19], we want to assure all of our valued members that your safety, and that of our employees, is a top priority. As part of our ongoing commitment to providing a healthy and safe working environment for all employees and members, we are continually monitoring the status of the coronavirus [COVID-19]. Independent is committed to being responsive, heeding guidance on prevention measures from local authorities, and the US Center for Disease Control and Prevention (CDC). Securing access to your accounts remotely will certainly be a safe option. We want to assure you that we are cleaning and sanitizing frequently touched surfaces on a daily basis, as recommended by the CDC, and local public health authorities. This includes surfaces, doorknobs, bathrooms, and work surfaces, and financial tools. We are a facility that does not host large crowds; however, we are open to our members and the public, so we want to remind members there are ways of accessing your accounts remotely if you become concerned about coming into the branch.

We want you to stay connected, and there are a number of remote services available to you:

Drive-up: Our drive-up hours are Monday, Tuesday 9 AM to 5 PM; Wednesday 10 AM to 5 PM; Thursday 9 AM to 5 PM; Friday 9 AM to 6 PM; and Saturday 9 AM to Noon.

• ATMs are always available to you 24/7. For a list of ATM locations, click here.

• 24/7 Virtual Branch Online banking: Access your accounts via your mobile device or computer. If you would like to enroll in Virtual Branch, contact Member Services by calling 765-649-9271 or contact us via the website by clicking here.

• Independent FCU Mobile App: Download our mobile app to also access your accounts remotely from your mobile phone or tablet. Our mobile app will allow you many services remotely including checking your balances, review your account activity, and the ability to transfer money between accounts. For more information click here.

• 24/7 Audio Response Teller [ART]: ART is a safe and convenient way to access your accounts by phone. From any touch-tone phone, you can conduct your Credit Union business day or night, 7 days a week. Call 765-649-9271 and click option #2 to get started.

• Website: Our website always offers you a way to contact us, apply for a loan, make a loan payment, or find out more about any of our remote services.

Please rest assured, we will continue to monitor the situation, and evaluate any additional measures needed to continue to serve our members. We will have ongoing cleaning and sanitizing procedures in place and will follow the lead, and advice from our local authorities, and the CDC. We will also be monitoring the health and wellness of our employees to assure anyone not feeling well will not come to work.

In a recent press release from Governor Eric Holcomb and the Indiana State Department of Health, Holcomb stated, “This is a time when we must do all we can to reduce the spread of COVID-19, protect our most vulnerable populations, and reduce their potential to acquire or spread this virus,” Gov. Holcomb continued, “I fully expect there will be additional actions warranted in the coming days. Just as we have since the beginning of the year, we are working with partners at all levels to secure all necessary resources for any escalation of this virus.”

Click here to read Governor Holcomb's full press release.

More information may be found at the Indiana State Department of Health website, and the CDC website.

Though we always love to see you, if you are sick, please stay home and avoid close contact with others, as recommended by the CDC. Other recommendations include:

• Washing your hands often. Use soap and water for at least 20 seconds. If the opportunity for hand washing is not immediately available, use hand sanitizers.

Avoid touching your eyes, nose, or mouth. Keep your hands away from your face, or the face of others. Especially the elderly, or small children and infants.

• Avoid close contact with people who are sick.

• Cover your coughs and sneezes. Hold a tissue over your mouth and nose when you cough or sneeze, or direct your cough or sneeze into your elbow. Throw any tissues away immediately, and wash your hands as soon as is possible.

• Try your best not to touch others if possible (handshakes, hugs, etc.).